Return Policy

If within 30 days of purchase you are not satisfied with your Pet Patio Potty™, Doggy Solutions™ will refund your purchase price (less a 10% restocking fee) in exchange for the return of the unused potty. Unfortunately, we cannot accept the return of used units due to sanitary reasons. We also cannot accept the return of custom orders, personalized items or synthetic sod pieces. The customer is responsible for shipping costs associated with the return of any items and must contact Doggy Solutions™ to obtain approval for the return before shipping the item back. Once the returned unit is received and inspected the refund will be issued.

If you wish to exchange your unused Pet Patio Potty™ for a different size or model, please contact Doggy Solutions™ to make arrangements. You must ship the unit back in its original packaging and you are responsible for the shipping costs associated with both the return shipment as well as the shipment of the replacement unit. Any additional charges or credits will be made to the credit card that we have on record. The replacement unit will not be shipped until the returned unit is received and inspected.

If your Pet Patio Potty™ is damaged in shipment or is noted to be defective upon receipt, please contact Doggy Solutions™ immediately. You must provide us with as much information as possible so that we can determine the reason for the damage or defect. Once we have obtained complete information, we will determine the appropriate course of action and send a replacement unit as necessary. You may be asked to return the damaged or defective unit using a prepaid shipping service.

If you decide to cancel your order after we have processed your credit card but prior to actual shipment, we will deduct a 3.5% credit card processing fee from the total amount refunded.